GLENDALE, CA — On Thursday, August 21, 2025, Glendale Verdugo Viejo station carrier Victor Castaneda was awarded the Postmaster General Hero Award in a special ceremony surrounded by colleagues, U.S. Postal Service managers and a customer who can now call her neighborhood carrier ‘Hero’.
The Postmaster General Hero Award is presented to those who perform a heroic act above and beyond the call of duty while on the job.
Castaneda also received recognition from the City of Glendale in the form of a Mayor’s Commendation Certificate.
On February 3, 2025, Glendale Verdugo Viejo Letter Carrier Victor Castaneda was making his usual deliveries when he noticed smoke rising from a rooftop on East California Avenue.
As Castaneda observed, the smoke thickened, and flames started to engulf the century-old duplex.
Trusting his instincts, Castaneda rushed toward the burning house. Acting selflessly, he sprang into action, grabbing a neighbor’s garden hose to combat the blaze when the occupant, Anita Siraki, and a distressed roofing crew were unable to contain it.
The flames quickly spread across the roof, with smoke visible from blocks away.
Firefighters arrived at a chaotic scene, but Castaneda’s quick actions may have helped them stop the fire from jumping to a nearby apartment building.
Though Siraki’s home was destroyed, the adjacent structure was saved. She later called the Glendale post office to thank Castaneda for risking his safety.
“In that terrifying moment, when most would have turned away, Victor turned toward the danger-not for recognition, but simply because he cared about the people he serves every single day,” said Siraki. “Victor didn’t just deliver our mail. He delivered safety, courage and humanity. I will always be grateful, and I know our community is better because of him.”
“As the Postmaster of this city is an honor to recognize the selfless actions Victor took to protect his customers and his community in this time of emergency,” said Glendale Postmaster Prince Vann IV.
“Not all heroes wear capes; our hero stands proud in blue. Employees like Victor are a prime embodiment of that endearing commitment to service.”
As for Victor, he states taking time to appreciate what’s happening around you can change the course of your whole day, and heroic actions like this was simply “all in a day’s work.”
The U.S. Postal Service Postmaster General Heroes’ Program was created in 2003 to commend USPS employees who go above and beyond the call of duty in a variety of situations, such as assisting lost children, getting help for sick or injured customers, spotting fires, and more.
Over 5,500 individuals, known as PMG heroes, have been recognized through the program, which reflects a simple, yet powerful, idea: Because they know the habits of their customers and the rhythms of their communities, Postal Service employees are often the first to notify emergency personnel and render aid when something is wrong.
The United States Postal Service is an independent federal establishment, mandated to be self-financing and to serve every American community through the affordable, reliable and secure delivery of mail and packages to nearly 169 million addresses six and often seven days a week. Overseen by a bipartisan Board of Governors, the Postal Service is implementing a 10-year transformation plan, , to modernize the postal network, restore long-term financial sustainability, dramatically improve service across all mail and shipping categories, and maintain the organization as one of America’s most valued and trusted brands.
The Postal Service generally receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.
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